This page is part of the User Experience Governance Initiative. It is also referenced in the Solutions section of the broader Polkadot 2.0 Strategy. These solutions are a response to User Experience - Challenges

• The Braille team Backlog with UX-related issues and solutions
• UX Studies and User Interviews to understand user requirements and expectations better
• Development of best practice guides and reference implementations
• Simplify token usage
  • Tokens can live on several chains, confusing users.
    • Providing UIs that can show possible routes to get to a destination could help users understand their options
    • Providing simplified views could help casual users. This would force the heavy lifting of getting tokens where they are needed into the background
• Gas simplification: Users have to pay with numerous different gas tokens when using the ecosystem.
  • Universal DOT acceptance: Push for making DOT a more universal payment token. This can be done by guiding parachain teams on how to configure the chain to allow DOT payments
  • Gas abstraction: build parachain and client features that abstract away gas for the user and handle the sourcing of gas tokens under the hood
• Cross-chain multisigs: No practical solution has yet emerged to have cross-chain multisigs. What is necessary to get it done?
• Onboarding Experience: Users reported that there is not sufficient initial guidance for new users onboarding into the ecosystem
  • User Manual: A handbook for the most common tasks in Polkadot was suggested. The Wiki serves that function but is more on the generic side. Specifically, guides have been asked for…
  • Gamified Onboarding: Another proposal is to onboard users via a gamified experience
• Account abstraction: Allow more diverse ways for users to authenticate to their accounts
• Chain abstraction: Users have to use more and more frontends and chains to get use cases done. Abstracting away the complexity for users through APIs and more unified frontends would be helpful
• Create custom tooling for bounties (Tweet)
• Push the adoption of AssetHub by CEX integrators
• Support a universal Ledger app
• Develop clients and middleware templates that hide complexity from users
• Simplify Polkadot language - “parachains” could be “appchains”. “Collectives” could be “SubDAOs”